One place for everything. Finally.
A SharePoint intranet built around how your organisation actually works — not how a template assumes it does. Three clear phases, from scoping through to ongoing support.
Scoping
Before anything gets built, we need to understand how your organisation actually works.
A SharePoint intranet designed around a template rather than your specific needs will be used for a few weeks and quietly abandoned. We've seen it happen. The scoping phase exists to make sure that doesn't happen to you.
We spend time with the people who'll use the intranet most — not just the person who commissioned it. We look at how information currently flows, where it gets stuck, what people can never find, and what a genuinely useful digital workplace would look like for your organisation specifically.
We review your existing Microsoft 365 environment, your current SharePoint setup if you have one, and how Teams and SharePoint relate to each other in practice.
That process surfaces things a questionnaire never would. The HR team keeping everything in a personal OneDrive because nobody set up a shared space. The operations manager who has rebuilt the same document from scratch three times because she can never find the previous version. The trustee who gets twelve emails every board meeting because there's no single place for papers to live.
By the end of Phase 1 we have a clear, shared picture of what needs to be built and why.
What you receive
A scoping document covering the proposed intranet structure, key pages and content areas, the permissions model, the navigation approach, and a clear timeline and cost for Phase 2. Written in plain English so that everyone involved — not just the IT lead — can read it, question it, and agree it before any build work begins.
Nothing moves to Phase 2 until you've reviewed the document and are satisfied with the plan. If scoping reveals that the project isn't right for your organisation at this point, you'll know before committing to a build — not halfway through one.
What we need from you
Access to your Microsoft 365 environment. A conversation with the key people who'll use and manage the intranet — typically an hour to ninety minutes in total, conducted remotely. And an honest account of what isn't working about how information is currently managed.
The more candid you are in Phase 1, the better the intranet we build in Phase 2.
How long it takes
Five to seven working days from our initial conversation to delivery of the scoping document.
All prices exclude VAT at 20%
Design and Build
With the scoping document agreed and the plan clear, we build your intranet.
Every decision made during scoping — the structure, the navigation, the permissions model, the content priorities — gets translated into a working SharePoint environment that reflects how your organisation operates, not how a generic template assumes it does.
We don't disappear for six weeks and present something finished. We work iteratively — sharing progress at regular points, gathering feedback, and refining as we go. By the time we hand over, your team has already seen it take shape, contributed to it, and is familiar with how it works.
All content migration from existing locations, permissions configuration, and staff guidance is included. We don't hand over a shell and leave you to populate it. We hand over a working intranet your team can use from day one.
What we build
Homepage — clean, uncluttered, and immediately useful. Company news, quick links to the things people need most, and a clear sense of where everything else lives.
Department and team spaces — structured pages built to a consistent layout, each with clear ownership so content stays current rather than going stale.
Document libraries — one reliable home for policies, templates, forms, and reference documents. Consistently named and logically structured.
Navigation — simple and logical, designed around how people look for things rather than how the organisation is structured on paper.
News and communications — a straightforward publishing process so whoever handles internal communications can post updates without needing technical help.
Search configuration — making sure the right content surfaces when people look for it, rather than returning results that train people to stop using it.
What handover looks like
A working intranet, fully populated with your content. A handover session with whoever will manage it day to day — covering how to add and edit content, manage permissions, and keep things current. Written guidance they can refer back to. And the confidence that if something isn't quite right in the first couple of weeks, we're still available.
What we need from you
An agreed scoping document from Phase 1. Access to your Microsoft 365 environment throughout the build. Timely feedback at the review points we agree at the start — the build moves at the pace of the conversation. And the content that needs to go into the intranet, or a clear agreement about who's responsible for providing it and when.
How long it takes
Four to six weeks from sign-off of the scoping document to handover for a typical small to medium organisation. Larger or more complex builds take longer — the Phase 1 scoping document will give you a clear timeline before you commit to Phase 2.
Final price confirmed in the Phase 1 scoping document · All prices exclude VAT at 20%
Ongoing Support and Continuous Improvement
An intranet isn't a project with an end date. It's a living part of how your organisation works — and like anything living, it needs occasional attention to stay healthy.
Organisations change. People join and leave. Priorities shift. New teams form and existing ones restructure. Content that was accurate twelve months ago sometimes isn't anymore. And Microsoft 365 itself evolves constantly, which means the platform your intranet is built on regularly gains new capabilities worth knowing about.
Phase 3 is a light-touch ongoing support arrangement for organisations that want someone they trust keeping an eye on things after the build is complete — so the intranet you invested in continues to work properly rather than gradually drifting back towards the chaos it replaced.
What this isn't
Phase 3 is not a managed IT service. We don't monitor infrastructure, manage devices, or provide general IT support. It's specifically focused on your SharePoint intranet and the Microsoft 365 environment it sits within.
It's also not a retainer for large pieces of new work. If a significant new requirement emerges — a major restructure, a new department build-out, integration with a new tool — we'll scope and price that separately. Phase 3 covers the ongoing care and feeding of what's already been built.
Is Phase 3 right for you?
It depends on your organisation's capacity. Some organisations have an internal resource who's confident managing SharePoint day to day and just needs occasional advice. Others prefer the reassurance of knowing someone is actively keeping an eye on things. Both are legitimate positions and we'll be honest with you about which fits your situation.
What we'll make sure of regardless is that whoever manages the intranet internally after handover is properly equipped to do so. Phase 3 should be a choice, not a necessity.
Quarterly reviews
A short structured check-in every three months to assess what's working well, what's gone stale, and what needs updating as your organisation changes. Conducted remotely, typically thirty to forty-five minutes. You come away with a clear picture of the intranet's health and a short list of any recommended actions.
Governance and permissions checks
People join, leave, and change roles. Permissions that were correct at handover can drift over time in ways that create access problems or security risks. We check that access remains appropriate and flag anything that needs attention before it becomes an issue.
Content and structure updates
Adding new pages or sections as your organisation grows, updating navigation as priorities change, and retiring content that's no longer relevant. Small, regular improvements that keep the intranet feeling current rather than abandoned.
Microsoft 365 updates
SharePoint and the wider Microsoft 365 platform update regularly. Some changes are cosmetic. Others affect how your intranet works or introduce new capabilities worth using. We monitor these on your behalf and advise on anything worth acting on.
On-demand support
For questions, small changes, and the occasional thing that isn't working as expected. Available by email with a response within one working day. Not a helpdesk — just a knowledgeable colleague you can contact when you need one.
Minimum three-month arrangement · Scope confirmed at handover · All prices exclude VAT at 20%
Available to all organisations whose intranet was built by Clever Computer Crew